Return Policy

At Glass Pipe Nepal, we strive to ensure that you are completely satisfied with your purchase. Please read our return policy carefully to understand your rights and obligations.

7-Day Return Window

Eligibility: You may return items within 7 business days from the date of delivery.

Condition: Items must be unused, undamaged, and in their original packaging.

Damaged or Missing Items

Report Damage: If you receive a damaged item, you must send us pictures of the damage along with proof of purchase.

Replacement: We will replace items that are damaged or missing from your order at no additional cost to you.

Contact Us: To report a damaged or missing item, please contact our customer service team at [email protected]

Return Shipping Costs

Responsibility: You are responsible for the shipping costs associated with returning items to us.

Shipping Instructions: Please ensure that the items are securely packaged to prevent any damage during transit.

 How to Initiate a Return

1. Contact Us: Email us at [email protected] with your order number, proof of purchase, and photos of any damage 

2. Receive Instructions: Our customer service team will provide you with instructions on how to return the item(s)
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3. Ship the Item: Send the item(s) back to us, ensuring they are securely packaged. You are responsible for the return shipping costs.

Refunds and Replacements

Inspection: Once we receive your return, we will inspect the item(s) to confirm they meet our return policy criteria.

Processing: After the inspection, we will process your replacement or refund as quickly as possible.

Refunds: Refunds will be issued to the original method of payment used during the purchase.

Contact Information

For any questions or concerns about our return policy, please contact our customer service team:

Email: [email protected]
Phone: +9779851092234

Thank you for shopping with Glass Pipe Nepal. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.